Refund and Returns Policy

Effective Date: [Insert Date]

Introduction

Thank you for shopping with Glamour. We are committed to providing you with high-quality natural hair care products and ensuring your satisfaction. This Refund and Returns Policy explains our procedures for returns, exchanges, and refunds. Please read this policy carefully to understand your rights and obligations.

1. Returns

1.1 Eligibility
To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • The return request must be made within [30] days of the date of purchase.

1.2 Return Process
To initiate a return, please contact us at [email protected] to obtain a Return Authorization Number (RAN). Include the following information in your return request:

  • Order number
  • Name and address
  • Reason for return

Once you receive your RAN, package the item securely and send it to the following address:

Movex Top
Phone: (972) 293-2766
Address: 1527 Summers Dr, Cedar Hill, Texas

1.3 Return Shipping Costs
Unless the return is due to a defect or error on our part, you will be responsible for paying the return shipping costs. Shipping costs are non-refundable.

2. Refunds

2.1 Refund Processing
Once we receive and inspect the returned item, we will notify you via email regarding the status of your refund. If the return is approved, we will process the refund to your original payment method. Please allow [7-10] business days for the refund to appear in your account.

2.2 Non-Refundable Items
Certain items are non-refundable, including but not limited to:

  • Products that have been opened or used
  • Sale or clearance items

3. Exchanges

3.1 Exchange Process
If you wish to exchange a product for a different item, please follow the return process outlined above to return the original item. Once we receive the returned item, you can place a new order for the item you wish to exchange.

3.2 Shipping for Exchanges
You will be responsible for the shipping costs of the new item unless the exchange is due to an error on our part.

4. Defective or Incorrect Items

4.1 Defective Items
If you receive a defective or damaged item, please contact us immediately at [email protected]. We will provide instructions for returning the defective item and arrange for a replacement or refund.

4.2 Incorrect Items
If you receive an item that does not match your order, please contact us within [7] days of receipt. We will provide instructions for returning the incorrect item and ensure that you receive the correct product.

5. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

Movex Top
Email: [email protected]
Phone: (972) 293-2766
Address: 1527 Summers Dr, Cedar Hill, Texas

Thank you for choosing Glamour!